Frequently Asked Questions
🧬 About the Tests
Here you’ll find information about what we analyze, how the sample is collected,
the accuracy of the analysis, and who can take the test.
📄 About Results
Details about what your report includes, how to interpret it, delivery times,
and how plans can be updated based on your goals.
🔒 About Privacy
Information about how we protect your genetic data, security policies,
storage, and the ethical use of your information.
📦 About Plans
Here you can see the difference between the available plans, what each includes,
their benefits, and how to choose the best option for you.
🚚 About Shipping
Estimated timelines, coverage, shipping costs, logistics, and what to do
if your kit takes longer than expected to arrive.
⏱️ About Timelines
Explanation of shipping times, processing, analysis, and delivery of results.
⚙️ About the Process
The full journey: from receiving your kit to getting your final report
and personalized guidance.
🛡️ About Data Security
How we protect your information, encryption, data storage, internal policies,
and why your DNA is safe with us.
